Trinity Riverside Practice Y00915

Patient Participation Direct Enhanced April 2013 – March 2014

The practice has had a patient involvement group since 2011 and continues to encourage patients to join the group.  The practice took the following steps to recruit members for the group:

•	Prominent display in reception with information about the group and how to join.

•	Leaflets in reception area.

•	Newly registered patients are approached at point of registration.

•	Advert on LED screen which is displayed in the main reception at Flagg Court.

•	Newsletter to promote the group.

Our group consists of 6 patients with the aim to increase numbers.  We have 3 male and 3 female.  The age range of the group is 50-86 years of age.  We have 1 disabled member.  2 members are in employment and 3 members are retired. We have tried to encourage ethnic minority patients to join but have had no response. We have also tried to encourage younger patients but again have had no response.

The group is joined by 1 GP, 2 managers and 1 practice nurse.

The group meets every 3 months and is chaired by the  practice manager.  One patient is a member of the South Tyneside Patient Forum and updates the group quarterly, sharing minutes of this meeting.

Agendas are set and minutes are taken and circulated.

Group Priorities
The group discusses practice priorities on a quarterly basis.  The group has been responsible for practice surveys, patient issues, planned practice changes and commissioning related issues, including A&E attendances and admissions.

The group were interested in the views of the South Tyneside Patient Forum and the Health and Wellbeing Board and felt this was a priority for a member to link in to this group and feed back to the group on a regular basis.  One member was nominated to take this forward as a priority and was very keen to join the group.

Collate patient views through the use of survey

The group agreed for a patient access survey to be carried out in April 2013.  It was agreed to have a cross section of surveys handed out in the practice and some surveys posted out to patients.  It was also suggested that if any patient rated anything less than ‘good’, to add a comment box and ask for a reason for the rating.

Provide PRG with opportunity to discuss survey finding and reach agreement with the PRG on changes to services

At our meeting on 17th July 2013 the results of the survey were discussed.  The survey took place in the month of April, 30 patients were surveyed and returned to the practice.  97% of patients surveyed were satisfied with access with only 1 patient dissatisfied.  This patient didn’t make any comment on why they were dissatisfied so the group felt no improvements could be made.

Agree action plan with the PRG and seek PRG agreement to implementing changes

After discussion with the group, it was agreed that at this moment in time no action plan needs to be taken on implementing changes. Action plans will be discussed and implemented if necessary.

Our opening times are:

Monday 	 8.00 -7.00
Tuesday 	 8.00 – 7.00
Wednesday 	8.00 – 7.00
Thursday 	8.00 – 7.00
Friday		8.00 -6.30
Saturday	9.00 – 12.00 

Publicise actions taken and subsequent achievement

No actions publicised following two survey discussions.